Connecting Technology, Empowering Global Growth
AI partner for Vietnamese-American businesses · Duluth, Georgia

AI is no longer a tool.
AI is the new workforce.

30days to a measurable quick win
AI Receptionist · Salon
I'd like to book a manicure on Saturday afternoon.
Saturday has 2:00 PM and 4:30 PM open. Which works for you?
4:30 please.
Booked for 4:30 PM Saturday. I'll text a reminder 2 hours before.
Hot lead handed to the right staff member
Leasing AI · Real estate
Any 2-bedroom available? Budget is $1,800.
Two units fit your budget. Would you like a tour Thursday morning or Friday afternoon?
Friday afternoon.
Tour booked for 3:00 PM Friday. Directions sent by SMS.
Every lead answered within 5 minutes, 24/7
Tracking AI · Logistics
Where is my shipment? Order 48213.
Order 48213 is on the truck, ETA 4:40 PM today. Traffic may add 20 minutes.
Thanks.
I'll text you when the driver is 15 minutes away.
Fewer where-is-my-order calls
Scroll to explore
Reference frameworks
DeloittePwCHarvard Business ReviewMITGartnerMcKinsey
Measured results

AI must create growth, not just content

Six US organizations, publicly reported figures. Click to see what AI did.

Real estate
Real estate
+245%
lead capture rate
SRG ResidentialOpen case study →
Professional services
Professional services
+21%
billable hours
79 small and mid-sized accounting firmsOpen case study →
Education
Education
-22%
summer melt (admitted but never enrolled)
Georgia State UniversityOpen case study →
Construction
Construction
13,920 hours
saved per year
Coastal ConstructionOpen case study →
Manufacturing
Manufacturing
+4,000 hours
production capacity per year
PepsiCo Frito-LayOpen case study →
Logistics
Logistics
$300-400M
saved per year
UPS ORIONOpen case study →
AI by industry

10 industries, 3 fronts: where does AI create value?

One measurable quick win per industry before scaling.

Real estate
Professional services
Education
Construction
Manufacturing
Logistics
Nail and beauty
Insurance
Finance and lending
Restaurants and retail
Real estate

Shorten the path from lead to closing

The problem today
  • Plenty of leads from Zillow, Facebook and the website, but slow responses and low conversion
  • Hours spent writing listings, building CMAs and emailing each client
Fair Housing compliance: no discrimination in ad copy or targeting.
Quick winChatbot + SMS answering every lead within 5 minutes
Specific AI applications

24/7 lead response and scoring

Bilingual chatbot asks budget, area and timing; books showings automatically

Automated listings and marketing

From photos and specs to listing copy, captions, emails, short video; virtual staging

Pricing analysis and CMA

Aggregates comps and area trends into a preliminary valuation report

Long-term life-stage nurture

CRM segments first-time buyers, investors, sellers; sends the right content at the right time

KPIs we measure
Speed-to-leadLead to showingShowing to closingListing hours
Case study · Real estate

SRG Residential: AI answers 80% of resident messages

Rental property management · 40,000+ units across 6 states · EliseAI platform

+245%lead capture rate
80%resident messages handled by AI
-60 bpsrent delinquency

Source: EliseAI, SRG Residential success story

Lessons for Vietnamese-American businesses
  1. Start with after-hours leads, where the money loss is clearest
  2. AI takes the repetitive part; staff focus on tours and closing
  3. Small property companies can do this with chatbot + SMS + CRM
AI workforce

From AI tools to AI workforce

Businesses no longer just use AI. They assign work to it.

Human team

Strategy · Relationships · Judgment

+
AI workforce
  • Marketing AI Agent
  • Sales AI Agent
  • Customer Service AI
  • Operations AI
  • Data Analyst AI
  • Executive Assistant AI
Level 1

AI Tools

People ask, AI answersExamplesChatGPT, Claude
Productivity
Level 2

AI Automation

AI runs the workflowExamplesCRM, email, content
Lower cost
Level 3

AI Workforce / Agents

AI takes a goal and executesExamplesMarketing, sales, customer care, operations
Competitive advantage
The future company = Human + AI workforceThe company with more staff does not win. The company that organizes people and AI into a better operating system does.
Two fronts

AI is changing both sides of the business

Inside: how we work. Outside: how customers find us.

01

Build AI Workforce

Inside the business

Organize people and AI agents into an operating system: assign work, measure KPIs, keep control.

Human workforceHuman + AI workforce
02

Build AI Visibility

Outside in the market

SEO, AEO, GEO and AI Ads so that AI knows, understands and recommends your business.

Google SearchAI DiscoveryAI RecommendationAI Commerce

Customers are moving from Search to AI

Yesterday · Google SearchSearchWebsiteCompareContact
Today · ChatGPT / Gemini / AI SearchAskAI recommendsCompareDecideBuy
SEOSearch Engine Optimization

Still the foundation for being found

AEOAnswer Engine Optimization

Become the clear answer

GEOGenerative Engine Optimization

Be understood, cited and recommended by AI

AI AdsChatGPT Ads, Sponsored Agents

Show up when customers ask, compare and decide

Source: Google (blog.google); OpenAI

1 billion+monthly users of Google AI Mode
When customers ask AI about my industry, does AI know my company exists?
First 30 days
  • Audit customer questions
  • Standardize website and FAQ
  • Create comparison content
  • Measure how often AI mentions the brand
Products

Three products we deploy most

Build once, run on every channel: voice, SMS, chat, email.

24/7 customer care staff

AI Receptionist makes sure the business never misses a customer, an appointment or a sales opportunity.

AI ReceptionistOnline 24/7
I'd like to book a manicure on Saturday afternoon.
Saturday has 2:00 PM and 4:30 PM open. Which works for you?
4:30 please.
Booked for 4:30 PM Saturday. I'll text a reminder 2 hours before.
Hot lead handed to the right staff member
Answers customers 24/7
Explains basic services and products
Captures customer needs
Books appointments automatically
Reminders, confirmations, after-service care
Hands hot leads to the right staff member
Use case
Salon
Clinic
Real estate
Insurance
Education
Service business
How we design the role of AI

The right automation level, the right human control points

Reference frameworks from Deloitte, PwC, Harvard Business Review, MIT and Gartner.

5 levels of AI adoption in a business

L1ToolsChatGPT, Canva,Copilot forL2TemplatesPrompts,checklists, SOPsper departmentL3WorkflowsAutomatedmarketing,sales, customercareL4AgentsAI executes withauthority andoversightL5AI AdvantageProprietarydata, processesand brand

Human in the loop (MIT)

InputAI modelConfidenceAIHighLowHuman reviewAccurate output

AI handles it when confident; people review and correct when confidence is low.

How we work

From one quick win to an AI workforce

Every phase has a decision gate. We do not scale before ROI is proven.

0

Diagnose

2-3 weeks

Pick the industry and process, measure the baseline, agree the quick win and KPIs.

Application map and proposal
1

Quick win

30 days

Deploy one application: intake chatbot, SMS tracking, AI takeoff or automatic reports.

Before-and-after figures
2

Scale

1-2 quarters

Add agents per department, connect CRM and data, build AI visibility.

3-5 processes running on AI
3

AI workforce

Ongoing

People set the rules and handle exceptions; agents take the repetitive work.

A people + AI operating system

Traditional labor model

Rule-setter

A rule-setter and a team of people executing and monitoring

The new labor model

People set the rulesBot 1Bot 2Bot 3Exception team

People set rules; the system dispatches bots; a small team handles exceptions

About CES Connex

The AI partner of Vietnamese-American businesses

CES Connex works with Vietnamese-owned businesses in the US that serve Asian and American customers: nail and beauty, real estate, insurance, finance, restaurants, professional services and 4 more industries. Headquartered in Duluth, Georgia.

Start with a quick winOne application, 30 days, before-and-after figures.
Human in the loopEvery important output is reviewed; compliance follows the industry.
Vietnamese and EnglishChatbots, content and reports serve both Asian and American customers.
Get started

Pick a quick win for your industry

Send us your industry and the process that consumes the most people. Within 3 business days you get an application map, a recommended quick win and a resourcing estimate.

  • Emailcontact@cesconnex.com
  • Websitecesconnex.com
  • Headquarters1640 Satellite Blvd, Ste. 100, Duluth, GA 30097
  • ResponseWithin 3 business days